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Real Time Live Website Chat |
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Real Time Prospect Tracking |
ActionLiveChat is the only Live Chat solution to give you instant Live Web Metrics! No more waiting 24 hours! get a instant analysis of your visitors and their behavior patterns. |
ActionLiveChat offers you the ability to track potential customers by watching the pages that a visitor requests. We give you in-depth knowledge of the prospect, by showing how many are converting either by keyword or by PPC campaign. Watch them move in real-time! |
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Real Time Web Metrics |
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Real Time Site Monitoring |
The only Live Chat software that provides Real-Time live web metrics. No need to wait 24 to 48 hours to get information on your visitors. |
Imagine being able to watch each visitor as they move on your site from page to page. Monitor how long they stay at a page and where they go next! |
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Real Time Chat Translations |
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256-bit Secure Chat |
People all over the world, surf the Internet and visit your site. ActionLiveChat allows your site to instantly translate chats into the world's most widely-spoken languages. |
ActionLiveChat works for your security by offering a secure operator client that features 256 bit AES encryption. What that means is that it would take practically hundreds of years and thousands of computing hours to be able to break your chat sessions! |
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Co-Browsing & Form Filling |
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Click to Call Back |
Action Live Chat can be configured to help customers fill out forms on your website. You'll enjoy helping them confidently fill out forms on your site. |
Visitors that feel their issue is too complex to address via either e-mail or a chat session, ActionLiveChat offers a "Click-To-Call" feature. Now they can request a time when you should call them. |
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Google Adwords Tracking |
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Click-Fraud Detection |
If you use Google AdWords, you can welcome a visitor with a message like "Welcome Google user! Thanks for clicking on our AdWords link, let one of our staff help you with any questions you may have." This is a great way to let users know that you are there for them. |
You'll be glad to know that ActionLiveChat makes it easy to detect click-fraud and to manually send messages to those engaging in the dishonest practice. Automatic mode is also available. Now you have the power to eliminate click-fraud. |
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Skype® Integration |
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Google® Maps Integration |
Take advantage of the built-in skype integration when returning visitors calls. When you deploy Click-to-Call Back on your site, your visitors have the option to have them called back via land line of Skype® |
ActionLiveChat features Google maps and Microsoft Virtual Earth maps to let you know approximate location of the visitor, no matter where in the world they are from! |
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Low Bandwidth Friendly |
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Prospect & Customer Tagging |
Even if your computer is running on low bandwidth, ActionLiveChat will work for you, thanks to its idle-capabilities compressed & encrypted data between client and server |
ActionLiveChat can detect whether a visitor is a prospect or customer. Another amazing feature of Action live chat is the ability to auto detects referrers and sends appropriate messages. A great way to automatically welcome a user. |
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Custom Chat Graphics |
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Chat QA Monitoring |
Don't be limited by the same chat graphics used over and over on the web. we give you over 100 custom chat graphics to choose from and you can even use your own custom graphics. |
We know running a team of operators is hectic enough costing you time and money in training and choosing the right staff. With built in silent monitoring of "other" agents, you can keep a handle on quality control by making sure your agents say only what you training them to say. |
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IP Banning |
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Integrated CRM Application |
Start making sure only legal and safe visitors visit your site. With integrated IP banning, you can ban competitors and any other unwanted site visitors. |
Keep track of recurrent visitors and greet them by name next time they enter your site. You can keep Names, Addresses, Phone Numbers, and even free form notes on each visitor. |
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Reporting |
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Outlook Style Notification |
Enhanced reporting for Daily, Weekly or Monthly details or summaries. Reports can also be automated for Managers and Administrators. |
We implemented beautifully designed Microsoft® Office Outlook® and MSN® style system tray notifications to alert you of messages and visitors as well as Chat notifications. |
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Doorbell Notifications |
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Typing Notification |
Loud & clear sound alerts when there is a new visitor on the site or a new chat request. Authentic Phone Ringer sound for Click-to-Call Back visitors. |
Replying to a chat is only half the solution, now with the latest version of ActionLiveChat, you'll be able to see when they are replying back to you too which |
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Message Taker |
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Auto Responder |
On those occasions when a live operator is unavailable, a visitor can leave a message via the built in Message Center! |
Create professional auto-responses to any visitor based on site entry alerts or Unavailable Operator status. Lot's of unique ways to use auto-responders. |
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Canned Responses |
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Staff Chats & "Whispering" |
We know you dont want to constantly type the same answer everytime a common question comes in, so we have built in Canned Responses that can be synchronized over all the ActionLiveChat Operators |
ActionLiveChat makes not only lets you chat with visitors to your site, but with those on your website staff. The software makes operator-to-operator chatting easy, and even offers a training mode as well as ask a fellow colleague to take a chat call and silently transfer the chat to the next person. |
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Auction & Email Friendly |
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Simultaneous Chats |
ActionLiveChat also works with Auction pages and email footer signatures. Simply copy and paste the code right into your auction and emails. |
Getting more visitors than you expected? That's okay, because ActionLiveChat lets you talk to several visitors at once through concurrent chat sessions, each in a separate window. |
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Firewall Friendly |
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URL & File Push |
It's firewall-friendly, with no plug-ins for anyone to download. It's compatible with all the major browsers. |
Action Live Chat will let you push a URL to a visitors browser! you can guide them to the URL that you want them to viewjust by "pushing" a URL to thier browser. File downloads are also possible as well. |
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Auto Set Busy |
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Complete Chat History |
Stepping away from your computer or chatting with too many site visitors at once, ActionLiveChat automatically sets your status to either Away or Busy depending on the the situation. |
Chat history is a powerful feature of ActionLiveChat, enabling you to securly retrieve any previous chats for easy reference and monitoring. |
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Search Engine Keyword Collector |
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Referring Site Collector |
Automatic Search Engine Keyword collector compiles a huge list of all the exact keywords that visitors used to find your site! This data is incredibly valuable in data mining for your marketing dollars. |
Another Golden peice of data that ActionLiveChat automatically collects. Over time, you start realizing the full data potential and find out whos sending visitors to your site. Great way to block certain refferers such as pirate websites or competitors. |
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WhoIs, Ping & Trace Route |
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Site Entry Alerts |
ActionLiveChat lets you do many IP based tools to find out more details about the site visitor. Find out who owns the domain and actually do a Ping to thier DNS (real geeky stuff) |
Find out how a visitor entered your site. This could be from a specific referrer, or entry page, or a set of keywords (or a combination). Create a site entry alert for a competitor and watch (and take action) how they surf your site. Lots of uses! |
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Powerful Filtering Capabilities |
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Full GEO-IP Details |
A powerful feature of ActionLiveChat is to be able to set filters on the server to only display the visitors you want to have the Command Center display. For example, you can set a filter to only display Prospects and no one else, a great way to narrow the sales funnel. |
Amazing information can be harvested on your site visitors even before they start browsing your site. Visitor Location, Visitor IP, DNS, Operating System, Browser, including other details such as Time on Site, Page they are on, Number of Previous Visits and much more! |
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Chat Waiting Message & Alerts |
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Detailed "Today" Summary |
If visitors have tried to chat with you while you've been away, ActionLiveChat makes it convenient to get back in touch with them; the software queue's these chat messages and holds them in storage until you respond to them or delete them. |
A nicely displayed Today Summary gives you a quick overview of the statistics for today. At a glance view number of chats, missed chats, visitors, prospects, spiders, etc. |
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Spelling Checker |
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Multiple Chat Departments |
For those of us with occasional fat fingers, we offer Spell Checker to take care of those instances. This is optional and can be turned off. |
When you purchase multi-user seats, you can create multiple departments such as Sales, Support, Billing, etc. to direct the customer or visitor to the right department. |
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Pro-Active Chat Invite |
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Custom Text Message Invite |
Dont let visitors just walk or "browse" away. They came to your site for a reason, so at least ask them if they need help with anything. ActionLiveChat easily allows you to interact with a visitor even if they dont make the first move to chat! |
ActionLiveChat offers you the ability to send custom text messages to any visitor. Just type in exactly what you want each particular visitor to read and ActionLiveChat will send it only to that visitor, while other visitors get the normal chat requests. |
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Instant Organization Search |
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Custom Content Groups |
Our software puts top-rated Google Search to work by providing search capabilities for your visitors' organization information. |
Group visitors by IP, Domain or DNS to tag them as a group from either a certain country or a particular company or organization. Various ways to define Groups. |
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Chat Transcripts |
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Automated Nightly, Weekly Monthly Reports |
Visitors can get their chat transcripts emailed to them after a chat session or any manager of admin can also get it emailed to them. |
Automated Reporting makes it easy for Managers to keep track of the Chat process by getting professional quality reports send to them automatically. |
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SMS Integration* |
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24 Hour Site Uptime Monitoring |
Add an additional addon, you can have alerts sent to your mobile phone via SMS also known as Text Messaging. Thisoptional addon can also be used for site down" notifications |
Worried about page errors? ActionLiveChat can help with that too. ActionLiveChat will alert you via an email message any time it detects page errors or if your website stops responding. |
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Modern User Interface |
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Multilingual Command Center |
Unlike many similar products, ActionLiveChat does not require the JAVA program language to be installed on the visitor's computer in order for our program to work, Its a Windows desktop application! |
ActionLiveChat command center is avaaible in English, Spanish and German. |
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Visitor Exits |
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Chat History Searching |
ActionLiveChat doesn't just let you monitor when visitors come to your site, but also when they leave. This gives you valuable information on how long people are staying, and which parts of the site are they exploring the most. |
Once in a while, you'll find yourself needing to retrieve information from a recent chat, but only recall a few key words, Using the text-search feature, you can easily call up the chat you need by searching for a single key-word. |
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