HarePoint HelpDesk for SharePoint 15.5.0.4
HarePoint HelpDesk for SharePoint is the solution to build a helpdesk system on MS SharePoint sites. The helpdesk is designed especially for SharePoint and it is ready-to-use right out-of-the-box. The product provides all required customization.
Product Specifications
User Rating: | item has less then 1 vote |
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FileCart Rating | Not yet Rated | |
Submitted by: | mapi | |
Homepage | Visit Homepage | |
License | Shareware | |
Expires | 30 Days | |
Price | $1299 | |
Downloads | 307 | |
OS Support | Windows Install and Uninstall | |
File Name | HarePointHelpDesk.exe | |
File Size | 49.62 MB ( 50,815 KB ) | |
Published | Jun 26, 2012 (12 years ago) | |
Updated | Dec 17, 2013 (10 years ago) |
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Product Details
The major feature of the product is easy and rapid deployment and immediate availability. A deployed HarePoint HelpDesk provides a special helpdesk website template, which can be used to create the required number of support service's sites. The product provides all necessary settings for creation of the desired processing cycle for the user requests: from selecting the required data types for the trouble tickets to configuring notifications and alerts for the helpdesk users and staff.
Other key features of the product include: request processing logic is based on SharePoint declarative workflows; wide collaboration possibilities for helpdesk staff; processing of web, email or phone requests; deep integration with corporate email; fully customizable ticket forms; graphic reports and dashboard for helpdesk staff performance monitoring.
The product licensing is very simple and efficient; it is based on the WFE server number and does not require any additional payments for the subscription, the number of helpdesk operators, or the number of service requests processed.
Requirements: | Microsoft SharePoint Server 2013, 2010, SharePoint Foundation 2013, 2010 |
Release Info: | Major Update on May 18, 2015 |
Release Notes: | Changes in the security model: HelpDesk settings pages can be viewed only by users with Manage Web permission. |
Related Tags: | sharepoint 2013 help desk sharepoint 2010 service desk Microsoft SharePoint helpdesk SP2010 help desk helpdesk for sharepoint |
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