PacketTrap PSA 1.1

Transform your service management into an efficient, dare we say, enjoyable process.
Software should be intuitive and easy-to-use, not complicated and confusing. That's why PacketTrap has created an easy to use yet powerful interface that even your techs enjoy using. Whether you are using spreadsheets and sticky notes or clunky software, companies like yours will surely benefit from significant time savings and a dramatic increase in profitability. PacketTrap's integrated solution delivers an end-to-end business
management with real advantages over other options.
SSL Encryption for our Hosted SaaS solution. Service Request Tracking, Team/Tech Scheduling. Customer and contract management. Mobile access ensures systems is available via smart phones and tablets. Manage call backs. API, Custom reports and dashboards. Email Dropbox, Customer Portal, Quickbooks and FreshBook integration. Online storage for file attachments. Equipment tracking, Contract Management, Custom Fields, Custom Reports, Signature Capture, Proximity Search

Requirements:	web browser
Release Info:	New Release on Mar 01, 2012
Release Notes:	view tickets and attached files on mobile devices creation and editing of ticket assignments on mobile devices creation of calendar appointments on mobile devices modify api to not validate custom fields when adding equipment items added equipment and contract tabs bug fixes
Related Tags:	Customer Service Customer Support Support Software Customer Portal Work Order Tracking