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51%
This software promises more than it delivers. The product design is ambitious, but the programmers appear to be in over their heads.
There are numerous bugs, and program operation is often quirky. The interface is not especially intuitive. Cumulative effect of bugs and non-operational promised features made program progressively less useful for me. The software is promoted as a tool for professional writers. I am a professional writer and finally grew tired of trying to find workarounds for the product failings. Too much wasted time and reduced productivity.
Worse is the TERRIBLE \\\"support.\\\" Said support is provided resentfully, even arrogantly, if at all. The last straw for me was my report that the hot keys alleged to expand and collapse Tree outline pane do not work. (Actually, they work sometimes, but affect other key operation when they do, indicating a bug.) THIS IS AN OUTLINING PROGRAM. SAID HOT KEYS ARE NOT SUPERFLUOUS TO PROGRAM OPERATION.
Response from Tech Support: \\\"We already made too many updates to that program. You can use the menu. You don\\\'t need hot keys. You are bothering us over something not necessary.\\\" Gosh, pardon me for asking you to do your job! (I am not making this up. I can provide their emails.)
I am using the top of the line TreePad X Enterprise edition. One would think the publisher would be anxious to support, troubleshoot, debug, etc. its flagship version, but FreeByte apparently has other priorities.
I admit, I\\\'ve submitted quite a few bug reports, tech support has kept records of my requests, and makes it clear they are weary of hearing from me. Tough. I report only real bugs and issues that render the program less useful to me than I bargained for. If the programmer or publisher carefully tested its own product, I would not have so much to report. Requesting working hot keys to expand and collapse the outline in an outlining program is not an over-the-top request.
Tech support also recently assailed me for downloading offered free upgrades. Good grief, it was the publisher\\\'s choice to offer the upgrades! if it doesn\\\'t want users to have them, don\\\'t offer them!
This could be a very useful program if developed and published by a more conscientious developer. As it exists, it\\\'s okay if you\\\'re willing to live with a significant number of faults and compromises that will likely never be fixed. I adjudge it satisfactory for students and casual use, but don\\\'t be fooled by the promise that it is a professional writing tool.
Oct 27, 2010 + Click to Reply
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