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versaSRS Help & Service Desk - ITSM/ITIL 5.0 Details

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Download versaSRS Help & Service Desk - ITSM/ITIL 5.0

License	Demo

Downloads	0 this week - 0 this month - 85 total

OS Support	Windows

File Size	13.68 MB (14,012 KB)

Rating	Needs at least one vote

Published	Jun 28, 2005 (7 years ago)

Updated	May 27, 2012 (1 week ago)

Details Download Screenshots Reviews Publisher

versaSRS provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more... Review Me!

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